Terms of Service (version 2026-10-draft-1)

DRAFT — not yet reviewed by counsel. Not in effect.

Terms of Service

Effective date: [EFFECTIVE DATE]

Welcome to Mumbies. These Terms of Service ("Terms") are an agreement between you and Mumbies, Inc., a [STATE OF INCORPORATION] corporation ("Mumbies," "we," "us"), located at 9924 Monarch Drive, Unit 5202, Franklin, WI 53132. They apply when you visit mumbies.com, partners.mumbies.com, our wholesale portal, or any other site or service that links to these Terms (together, the "Services").

By using the Services or placing an order, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.

Please read Section 15 (Disputes). [IF ARBITRATION IS CHOSEN: It requires most disputes to be resolved by individual arbitration and waives class actions.]

1. Who can use Mumbies

You must be at least 18, or the age of majority where you live, to create an account or buy from us. The Services are not directed to children under 13, and we do not knowingly collect personal information from them.

2. Your account

Customer accounts on mumbies.com are provided through Shopify's customer account system. Partner and wholesale accounts have their own sign-in.
Keep your sign-in details secure and your information accurate. You are responsible for activity on your account.
Tell us at support@mumbies.com if you think someone has accessed your account without permission.
We may suspend or close accounts that break these Terms or that we reasonably believe are being used for fraud or abuse.

3. Orders and payment

Checkout and payment are processed by Shopify. We don't store your full card number.
An order is an offer to buy. We accept it when we ship it or confirm it by email. We may limit or cancel orders, including suspected fraud, resale, or orders affected by a pricing or stock error.
You authorize us and our payment processor to charge your payment method for the order total, including taxes and shipping.

4. Prices and errors

We try hard to show accurate prices, product details and availability, but mistakes happen. If an item is listed at the wrong price or with wrong information, we may cancel the order or contact you before shipping, even after you receive a confirmation. If you've already been charged for a cancelled order, we'll refund you. Prices and promotions can change at any time but won't change an order we've already accepted.

5. Shipping, returns and refunds

Shipping and delivery are covered in our Shipping Policy. Returns and refunds are covered in our Refund Policy. [CONFIRM: these Shopify policy pages are current and consistent with these Terms.]

6. Subscriptions and Mumbies Box

Subscribe & save and Mumbies Box renew automatically until you cancel. Our Subscription Terms explain billing, timing, and how to skip, pause or cancel online. They are part of these Terms.

7. Mumbies Cash, discount codes and promotions

Mumbies Cash is promotional store credit we may give you (for example, for a review or a referral). It has no cash value, can't be sold or transferred except where we say so, and may expire. [MUMBIES CASH TERMS: expiry period, whether it can be redeemed for cash anywhere required by law, what happens to it if an account closes.]
Discount codes and promotions have the terms shown with them, are one per order unless stated, and may be withdrawn for misuse.
Giveaways are governed by their own Official Rules.

8. Product use

Our chews and treats are for dogs. Always supervise your dog while chewing, choose the right size, and remove small or broken pieces. Check with your veterinarian if your dog has health conditions or dietary needs. Product information on our site is not veterinary advice.

You may be able to post reviews, ratings, photos, videos, dog profiles, questions and other content ("Your Content"). Our Review Guidelines apply.

You keep ownership of Your Content.
License to us. You give Mumbies a non-exclusive, royalty-free, worldwide, transferable and sublicensable license to host, store, reproduce, display, publish and distribute Your Content, and to make minor edits for formatting or length (never changing its meaning), in connection with operating and promoting the Services, including showing your review and media on our product pages and in our emails. This license lasts as long as Your Content is on the Services, plus a reasonable period to remove it from backups and from materials already produced. [COUNSEL: confirm scope — e.g., whether social media and ads reuse should require separate consent, as the partner program already does.]
Your promises. You confirm that Your Content is honest and based on your real experience, that you own it or have permission to share it (including from anyone shown in a photo or video), and that it doesn't break the law or anyone's rights.
We may moderate, decline or remove Your Content for any reason consistent with our Review Guidelines, but we don't remove reviews just because they're negative.
If you tag @getmumbies on social media, we may see that post through the platform's tools. We'll ask you before reposting it.

10. Things you agree not to do

Break the law or anyone else's rights.
Post fake, paid-for-without-disclosure, or misleading reviews, or reviews of products you haven't used.
Abuse promotions, referral links, giveaways or Mumbies Cash (for example, multiple accounts or self-referrals).
Scrape, copy or harvest the Services or other users' data, or use bots without our permission.
Interfere with the Services' security or operation, or try to access accounts or systems that aren't yours.
Resell products bought at retail without a wholesale agreement with us. [CONFIRM: resale restriction desired.]
Upload malware, spam, or content that is harassing, hateful, sexually explicit or infringing.

11. Our intellectual property

The Services, including the Mumbies name, logos, product designs, text, photos and software, are owned by Mumbies or our licensors and protected by law. We give you a limited, personal, revocable permission to use the Services as intended. Nothing in these Terms transfers our IP to you. If you send us feedback or ideas, we may use them without obligation to you.

12. Copyright complaints

If you believe content on the Services infringes your copyright, see our Copyright Policy.

13. Disclaimers

The Services and products are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise the Services will be uninterrupted or error-free. Some places don't allow these disclaimers, so they may not apply to you. [COUNSEL: product warranty language, if any.]

14. Limitation of liability and indemnity

Limitation. To the fullest extent the law allows, Mumbies will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from the Services or products. Our total liability for any claim is limited to the greater of the amount you paid us for the product or service giving rise to the claim in the 12 months before the claim, or [LIABILITY CAP AMOUNT, e.g. $100]. Nothing in these Terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence where applicable law prohibits it.

Indemnity. You agree to defend and indemnify Mumbies against third-party claims arising from Your Content or your breach of these Terms, to the extent permitted by law.

15. Disputes

Please contact us first at support@mumbies.com — most issues are resolved quickly that way.

Governing law: [GOVERNING LAW STATE], without regard to its conflict-of-law rules.
How disputes are resolved: [DISPUTE RESOLUTION CHOICE — Option A: binding individual arbitration administered by [ARBITRATION PROVIDER, e.g. AAA/JAMS] under its consumer rules, with a small-claims carve-out, class-action waiver, and an opt-out window of [X] days; Option B: exclusive jurisdiction of the state and federal courts in [VENUE COUNTY, STATE], with small-claims carve-out.]

16. Changes to these Terms

We may update these Terms. We'll post the new version with its effective date. For material changes, we'll give you notice by email (if we have your address) and/or a notice on the site at least 30 days before the change takes effect, unless the change is required sooner by law. Continuing to use the Services after the effective date means you accept the updated Terms. Changes don't apply to disputes that arose before the effective date.

17. Other terms

These Terms, together with the policies they link to, are the entire agreement between you and us about the Services. If any part is unenforceable, the rest stays in effect. Our not enforcing a term isn't a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets.

18. Contact

Mumbies, Inc. 9924 Monarch Drive, Unit 5202 Franklin, WI 53132 support@mumbies.com