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Legal

Refund Policy

Effective November 11, 2026Last updated November 11, 2026

This policy explains how returns, refunds and cancellations work for orders from Mumbies. It is part of our Terms of Service, and it doesn't limit any rights you have under consumer protection law.

1. Our 30-day guarantee

Not right for your dog? You can return it within 30 days of delivery, opened or unopened. You pay the return shipping, and we refund the item once it reaches us.

2. How to start a return

  1. Email support@mumbies.com within 30 days of delivery with your order number and what you'd like to return.
  2. We'll reply with where to send it.
  3. Once the return reaches us, we'll email you to confirm your refund.

Please contact us before sending anything back, so we can match the parcel to your order.

3. Damaged, defective or wrong items

If an item arrives damaged or defective, or you received the wrong item, email us with your order number and a photo. We'll send a replacement or refund you, whichever you prefer. You never pay to send it back, and we may not need it back at all.

4. Refunds

  • Refunds go back to your original payment method. Your bank or card provider may take a few business days to show it.
  • If you paid part of your order with Mumbies Cash, that part is returned as Mumbies Cash.
  • Mumbies Cash that a refunded order earned is taken back. If you've already spent it, the amount is taken from the next Mumbies Cash you earn.

5. Cancelling an order

  • You can cancel an order until it ships. Email us as soon as possible and we'll refund you in full.
  • You can cancel a pre-order any time before it ships, for a full refund.
  • Subscribe & save and Mumbies Box are covered by our Subscription Terms, which explain how to skip, pause or cancel.

6. Exchanges

Want a different size or product? Email us and we'll help you swap it.

7. Customers in the European Union and the United Kingdom

If you are a consumer in the EU or the UK, you may also cancel your order for any reason within 14 days after you receive it. Tell us by email, then send the goods back within 14 days. We'll refund the product price and standard delivery within 14 days of receiving the goods back, or proof that you sent them.

8. Contact

Questions about a return or refund? Email support@mumbies.com.

Mumbies Inc., 9924 Monarch Drive, Unit 5202, Franklin, WI 53132.